Terms and Conditions

These Terms of Use were last modified as of October 2024. Welcome to https://getoptimo.io (the “Website”). This Terms of Use Agreement (the “Agreement”) is made and entered into by and between you and Optimo Software Co (Vision Consulting Group (Global) Pty Ltd trading as Optimo Software Co) (the “Company”, “us”, “we”, or “our”). This Agreement sets forth the terms and conditions that govern your use of and access to the Website and any products, materials, and services provided by or on the Website (collectively, the “Services”).

Acceptance of this Agreement

By accessing or using the Services (or by clicking on “accept” or “agree” to this Agreement when prompted), you agree to be bound by the terms and conditions of this Agreement on behalf of yourself or the entity or organisation that you represent. If you do not agree to the terms and conditions of this Agreement, you may not use or access the Services and must exit the Website immediately.

Eligibility to Use the Services

To use the Website or any other Services, you must be (i) at least 18 years old, (ii) not a competitor of or using the Services for purposes competitive with the Company. By accessing or using the Services, you represent and warrant that you meet these eligibility requirements and that you have the right and authority to enter into this Agreement.

Changes to this Agreement

The Company reserves the right to change this Agreement from time to time at its sole discretion. The changes will apply to your use of and access to the Services from the date the changes become effective. We will notify you of significant changes by email or on the Website. Your continued use of the Services after changes have been made constitutes your acceptance of those changes.

Access to the Services

We may modify or discontinue the Services, in whole or in part, at any time without notice to you. You agree that the Company will not be liable for any losses or damages caused by the modification or discontinuation of the Services.

Account Responsibilities

If you register for an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account. We will not be liable for any loss or damage arising from your failure to comply with these responsibilities.

Billing and Payment Terms

All LC Phone, SMS, and email services, along with additional in-app billing, are charged in USD. The monthly subscription fee, VIP support, Setup, and Implementation services are billed in AUD. Fees for services may increase without notice due to several factors, including currency exchange rates, price increases passed on from HighLevel, and other market conditions. Please review our pricing page regularly for updates.

Services Provided by Optimo Software Co and Vision Alliance

Setup and onboarding, including Standard Setup, Advanced Setup, and KickStart Coaching, are provided by the Optimo Implementation Team or Vision Alliance. Bespoke campaign builds, ongoing support, and marketing strategy advisory services are provided by Vision Alliance.

Refund Policy

If any automations, campaign builds, or paid setup services are implemented during or after the free trial, all such services are non-refundable. This applies to services provided by the Optimo Implementation team or Vision Alliance. You may cancel your subscription to Optimo Software at any time. You accept and acknowledge you will lost all access to all work built inside the software.

Pricing Variables

There are three key factors impacting service pricing:

Currency Conversion: Services provided by LC Phone, SMS, and email are billed to us in USD, and fluctuations in the exchange rate may affect final pricing in AUD.Price Increases: HighLevel may increase prices for services, and these changes may be passed on to you.Billing Currency: While all subscription fees, VIP support, Setup, and Implementation services are billed in AUD, all other in-app services are billed in USD.

Termination

The Company reserves the right to terminate or suspend your account for violation of this Agreement. Upon termination, you will lose access to the Services, and any data associated with your account may be deleted.

HighLevel Terms

Our services are built on the HighLevel platform. By using our services, you also agree to HighLevel’s terms and conditions, which you can review here:https://www.gohighlevel.com/terms-of-service

Contact Information For any questions or concerns regarding this Agreement, please contact us at: Optimo Software Co

Suite 302, 33 Lexington Drive

Bella Vista NSW 2153

Email: [email protected]